Privacy Policy

UPVC Master.Fr respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quotation, use our website, or submit an enquiry through Facebook, Instagram or other advertising platforms.

1. Who We Are

2. Information We May Collect

Depending on how you contact us, we may collect information including:

• Your name
• Telephone number
• Email address
• Property address, town or postcode
• Details about your proposed window, door or renovation project
• Approximate number and type of products required
• Product preferences, such as uPVC or aluminium
• Your anticipated project timescale
• Photographs, measurements or other information you voluntarily provide regarding your property or project
• Communications between you and UPVC Master.Fr

When you submit an enquiry through Facebook or Instagram, information may initially be collected through Meta's services before being provided to UPVC Master.Fr.

3. Why We Collect Your Information

We use your personal information primarily to:

• Respond to your enquiry
• Contact you regarding your window or door project
• Discuss your requirements
• Prepare estimates and quotations
• Arrange property surveys or appointments
• Provide information about suitable products and installation options
• Manage an agreed project
• Provide customer service and after-sales support
• Maintain appropriate business, accounting and legal records

We only collect information that is reasonably necessary for these purposes.

4. Legal Basis for Processing

When you contact UPVC Master.Fr requesting information, an estimate, quotation or potential service, we process the information necessary to respond to your request and to take steps prior to entering into a contract.

Where you subsequently become a customer, information may also be processed where necessary for the performance of our contract with you and to comply with our legal obligations.

Where processing is based on consent, you may withdraw that consent at any time.

5. Facebook and Instagram Lead Forms

UPVC Master.Fr may advertise its services through Facebook and Instagram.

If you voluntarily complete one of our enquiry or lead forms, information such as your name, telephone number, email address, postcode and details of your proposed project may be provided to UPVC Master.Fr.

We use this information to contact you regarding the enquiry that you submitted.

Submitting an enquiry does not commit you to purchasing any products or services from UPVC Master.Fr.

Meta Platforms may separately process information about your use of Facebook and Instagram in accordance with its own privacy policies and terms.

6. Telephone, Email and Enquiry Follow-Up

If you request information or a quotation from UPVC Master.Fr, we may contact you by telephone or email in order to respond to that enquiry and discuss your project.

Submitting an enquiry does not automatically mean that you have consented to receive unrelated marketing communications.

Where separate consent is legally required for electronic marketing, we will seek that consent separately.

7. Sharing Your Information

UPVC Master.Fr does not sell your personal information.

Your information may be shared with trusted service providers where reasonably necessary to operate our business, communicate with you, prepare or deliver your project, maintain our IT systems, or comply with legal and accounting requirements.

This may include technology, website, email, document-management, accounting and advertising service providers.

Where third-party providers process personal information on our behalf, we expect appropriate data-protection and confidentiality measures to be applied.

Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.

8. How Long We Keep Your Information

We do not intend to keep personal information for longer than necessary for the purpose for which it was collected.

Enquiry and prospective-customer information will be reviewed periodically and deleted or anonymised when it is no longer reasonably required.

Where an enquiry results in a contract or completed project, certain information may need to be retained for longer periods to meet accounting, tax, warranty, insurance or other legal obligations.

9. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer and prospective-customer information is limited to those who reasonably require it for legitimate business purposes.

10. Your Data Protection Rights

Subject to applicable data-protection law, you may have rights including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of information in certain circumstances
• The right to object to certain uses of your information
• The right to restrict certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing relies upon your consent

To exercise your rights, please contact:

upvcmaster.fr@gmail.com

Please provide enough information for us to identify you and understand your request.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) if you believe that your personal information has not been handled appropriately.

11. Cookies and Website Analytics

Our website may use cookies or similar technologies necessary for the operation of the website and, where applicable, for analytics or advertising purposes.

Where consent is required for non-essential cookies or tracking technologies, visitors should be given the opportunity to accept or refuse them.

Further information may be provided through our website's cookie settings or Cookie Policy.

12. Third-Party Websites and Platforms

Our website or advertising may contain links to or operate in conjunction with third-party services, including Facebook and Instagram.

Those organisations may process personal information independently in accordance with their own privacy policies. UPVC Master.Fr is not responsible for the privacy practices of independent third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on our website with the date of the most recent update.

14. Contact Us

If you have any questions about this Privacy Policy or how UPVC Master.Fr uses your personal information, please contact: